1. Introduction
Sturstons Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy.
This policy explains how we collect, use, store and protect your personal data when you use our website or our estate agency and lettings services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Information We Collect
We may collect and process the following data:
Information you provide to us:
-
Name
-
Email address
-
Telephone number
-
Property address
-
Identification documents (where required for compliance)
-
Financial information (where relevant to tenancy or sales progression)
Information collected automatically:
-
IP address
-
Browser type
-
Device information
-
Pages visited and usage data (via cookies)
3. How We Use Your Information
We use your data to:
-
Respond to enquiries
-
Arrange property viewings
-
Provide estate agency and lettings services
-
Carry out tenant referencing
-
Process offers and manage sales progression
-
Comply with legal obligations (e.g. AML checks)
-
Improve our website and services
-
Send relevant marketing communications (where consent has been given)
4. Legal Basis for Processing
We process your data under the following lawful bases:
-
Contract – to perform our services
-
Legal obligation – e.g. anti-money laundering regulations
-
Legitimate interests – to operate and improve our business
-
Consent – for marketing communications
5. Sharing Your Information
We may share your data with:
-
Referencing providers
-
Solicitors
-
Mortgage brokers (with consent)
-
Maintenance contractors
-
IT and CRM providers
-
Regulatory bodies where required by law
We do not sell your personal data.
6. Data Storage & Security
Your data is stored securely using appropriate technical and organisational measures.
Where we use cloud-based CRM systems, data is stored securely within the UK or EEA (or with appropriate safeguards).
We retain personal data only as long as necessary to fulfil the purposes outlined above or meet legal requirements.
7. Your Rights
Under UK GDPR, you have the right to:
-
Access your personal data
-
Request correction of inaccurate data
-
Request erasure (where applicable)
-
Restrict or object to processing
-
Withdraw consent at any time
-
Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://ico.org.uk
8. Cookies
Our website uses cookies to enhance user experience and analyse website traffic.
You can manage cookie preferences through your browser settings.
For more information, see our Cookie Policy.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.